
If you’re on Maps, the “Edit your review” link appears below the reviews section of a listing.Īs a consumer, you can edit both the text and star rating of your review. This brings up yet another screen with your actual review. On this new window, click on the “Edit your review” button on the top-right corner of the screen. Once the business name and card show up on the right side of the screen, users can click on the Google reviews link next to its star rating, which opens up a smaller window that shows a small sampling of reviews. Those looking at a listing on Search won’t have to spend time finding their feedback among the potentially huge list of Google reviews left by other customers. However, the process somewhat varies where you are a consumer or GMB user. As long as they are logged in to their Google profile, they can edit their review or response on Google Search or Maps. How Customers and GMB Users Edit Google Reviewsįortunately, GMB users and customers alike don’t have to jump through hoops to edit Google reviews.

Guides Thought leadership guides for managing your online reviews.Success Stories ReviewTrackers customer success stories and use cases.Resellers Expand your offering and drive revenue by reselling our industry-leading tools.Agencies Drive value directly to your clients and help grow and retain their customers.Integrations See how we work with leading technology to help grow your brand.App Store Monitoring Monitor, manage and respond to app store feedback.Software Brand Monitoring Insights into customer feedback to improve user experiences.Employer Brand Monitoring Manage employee feedback and create an engaged workplace.Retention Build a customer-obsessed organization to drive brand loyalty, retention, and growth.Acquisition Build a winning customer acquisition strategy and drive brand growth.Local Listing Management Get up-to-date, consistent online listings for your business.Monitor Social + Reviews In a single workflow, monitor and manage reviews and social to improve productivity.Competitor Analysis Actionable insights to beat the competition.Customer Experience Analytics Leverage the voice of the customer to improve experiences.Local SEO Strategies to improve your online presence and drive revenue.

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